REFUNDS:
There is a $10 restocking fee per pair on any returns for refund. The exceptions to this policy include (a) defective items, and (b) when a mistake is made on our part.
EXCHANGES:
If you need to exchange for a different style or size, the only cost to you is the cost of shipping the original product back to us (unless defective or our error) or a price difference. We will ship you out a replacement for free and you will not be charged a restocking fee.
DIRECTIONS:
Before trying to return you item(s), please email us at shoeshack@tnboots.com or call us at 1-800-634-1468 and let us know the problem and whether you need a refund or exchange. Please include your order confirmation number in the email or have it available if calling.
All returns should be shipped to the following address
The Shoe Shack
ATTN: Returns
303 S. Lindell St.
Martin, TN 38237